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LIFETIME WARRANTY

Lifetime warranty

Absolute Toner Warranty

Life Time Warranty Covers

  • Defective compatible black toner cartridges for monochrome printers
  • Defective compatible drum unit cartridges
  • Defective compatible black & colour toner cartridges for colour printers
  • Defective re-manufactured toner cartridges
 

Returnable within 60 days of received date – Only if unopened (Customer responsible for applicable shipping charges)

  • Unopened compatible or re-manufactured toner cartridges
  • Unopened compatible or re-manufactured ink cartridges
  • Unopened compatible or re-manufactured drum units
 

Returnable within 30 days of received date – Only if unopened (Customer responsible for applicable shipping charges)

  • OEM ink cartridges
  • OEM toner cartridges
  • OEM drum units
  • Computer accessories
  • Cleaning supplies
 

Not returnable or covered by warranty

  • Final sale, clearance, or opened packages
  • Compatible Toner Refill Kits
  • Printers & Copiers: Our new equipment is under the specific manufacturer’s warranty; all pre-owned/refurbished printers will include individual warranty in description.

 
OEM ink and toner cartridges cannot be returned once opened.


For service regarding repairs, exchanges, and refunds; please contact the manufacturer directly. They will gladly assist your concerns.

Manufacturer Warranty Period Contact Number Manufacturer Website 
Brother 356 days 1-877-276-8437 www.brother.ca
Canon 90 days 1-800-652-2666 www.estore.canon.ca
HP  Life of supply 1-800-474-6836 www.hp.com/ca
Epson 30 days 1-800-444-1527 www.epson.ca
Lexmark  Different with each product 1-800-438-2468 www.lexmark.com/en_CA
Okidata 90 days  1-800-654-3282 www.okidata.com
Xerox  Life of supply 1-800-821-2797 www.xerox.ca
Samsung 365 days 1-800-726-7864 www.samsung.com/ca
Panasonic 30 days 1-800-561-5505 www.panasonic.ca
Ricoh 90 days 1-800-74206438 www.ricoh.ca
Konica-Minolta 30 days 1-877-778-2687 www.konicaminolta.ca
Kyocera Mita Life of supply 1-877-326-7976 www.kyoceradocumentsolutions.ca
  • Modification to a product without the authorization from Absolutetoner.com will result in a void to the warranty.
  • In no event shall absolutetoner.com be liable for any incidental or consequential damages; including but not limited to loss of business, profits and/or equipment(s)
  • com is not responsible for any damage due to misuse, abuse or neglect. We’re only responsible for products that come with a manufactured defect.

Adjustment / Cancellation to an Order:

  • We recommend contacting us immediately to cancel any order. Our toll free number is: 1-(877)-437-5364. Since we want our customers to get their items as soon as possible, any adjustments should made before 1pm EST/EDT as they would be shipped the same day. It is also the responsibility of the customer to cover any shipping costs if any errors occur (unless order is placed by one of our agents).
  • Once an order has been processed by our team, you may not cancel or change your order.
  • If you accidentally purchased the incorrect products, simply contact us for a return authorization. Once the authorization has been confirmed return the items to us to obtain an exchange/refund. Customer is responsible for shipping costs.
  • If you see any price drop on our website's product page, you can contact us within the 7 days following the purchase date and we will arrange a refund to your store credit for the difference. Please note, if the price difference lowers your subtotal below the minimum required for free delivery, shipping charges will be applied.

Shipping:

  • Please check your order confirmation email to ensure it is error free. If the shipping address is incorrect/ incomplete, customers are responsible to report immediately to our representatives with the appropriate address. If the correction cannot be made in time and the order is processed and shipped out, the order must be returned before being resent (shipping fees will be applied).
  • If a non-defective item(s) is returned to us and needs to be resent to you, we reserve the right to charge the shipping fee based on the size and weight of the item(s).
  • Once the package leaves, it becomes the responsibility of the carrier(s). They assume any responsibility for any unforeseen delays, and any damage that may be caused. Please allow 15 business days for package(s) to be delivered before Canada Post deems it as a lost package.

Returns & Refunds:

  • All returns, whether defective or not, must be returned in their original condition, complete with all packaging and accessories. Non-defective items must be returned with the original manufacturer’s intact seal and must be in 100% resalable condition. For example, writing on the box may void, or cause a deduction to your refund. Any deviation from these conditions will require pre-approval by AbsoluteToner.
  • Defective item(s): If the whole order is returned, and deemed defective you will receive a full refund. If only a part of the order is returned, the returned items will be refunded.
  • Non-defective sealed item(s): Please be advised that the cost for shipping will not be refunded; the total amount will be for the item(s) only.
*There will also be a mandatory 10% fee for non-defective items.
  • Some products may not be returned such as OEM items. For the full list of items which can’t be returned, please refer to our guarantee guideline table at the top of this page.
  • Our customer service team will gladly assist you with any of your returns. In some cases, picture identification will be required to fulfil the return.
  • Please note all orders are recorded by our system.
  • We provide RSL (prepaid return shipping label) to confirmed items with their specific warranty period; unless, in special circumstances, authorized by our customer service. Items must be returned within 30 days after the RSL is issued; if it’s not used within 30 days, we are not responsible to provide a new shipping label, and customers will be responsible for returning the item.

Promotions/ Coupons/ Gifts:

  • All free gifts/ promotional products cannot be exchanged or refunded and must be returned if the associated item is being returned.
  • Limited in quantity. All free items will be on a “first come, first serve” basis, no substitutes will be offered.
  • Users are responsible for shipping cost of “free gift coupons” unless combined with an order subtotalling over $49.

Returns, exchanges, and refunds for purchases with earned store credit, free gifts, and bonus items:

  • All products must be returned in the original purchased condition, along with the original packaging and any other applicable accessories. If the purchase includes a free gift, included or bonus items, the gift/items must be returned as well for the purchase to qualify for a refund.
  • All product refunds are subject to store credit deduction correspondingly to the product and/or the order’s subtotal. Any promotional item/credit earned will be deducted if said minimum required is no longer reached after any related refund.
  • For audit and fraud prevention; returns and exchanges will require appropriate identification, such as your name, address, and phone number. A valid photo ID may also be required for further information.
  • All returns with the original invoice/receipt will be made to the original method of payment/ store credit.

Product Descriptions:

Absolutetoner.com (strongly attempts to be as accurate as possible) in describing the product, and pricing; however; absolutetoner.com cannot guarantee that the product description and/or pricing are completely accurate. In the event that the information is incorrect due to a typographical, informational, technical, or any other error(s), absolutetoner.com will not be liable for any loss or discrepancy with accurate data. If a product offered on the website is not as displayed, or does not meet your expectations; you may return the product in accordance with the return policy.

Product Pricing:

The price displayed for products on the website represents the full retail price listed on the product itself, suggested by the manufacturer/supplier, or the estimated retail value for a comparable product featured elsewhere. Absolutetoner.com cannot confirm the price of an item until an order has been placed.
Despite our best efforts, a small number of items on the website may be mispriced. If an item’s correct price is higher than the stated price; absolutetoner.com, at their discretion, will either contact you with instructions before shipping or canceling your order.

Abuse of the rewards system including:  failure to follow program policies and procedures, the sale or barter of reward points or promotional offers, and any improper conduct determined by absolutetoner.com may result in the cancellation of the member’s account without notice and/or future disqualification from the program participation, forfeiture of all points accrued and/or the cancellation of previously issued but unused reward points.
Absolute Toner reserves the right to request valid identification prior to accepting merchandise for a return. Absolute Toner also reserves the right to limit, or refuse to accept the return of certain merchandise at any time for any reason.
Absolute Toner will only accept a return of merchandise if purchased from the store.
In connection with the enforcement of any of the Terms & Conditions governing the reward point system; Absolute Toner reserves the right to take appropriate legal action as it deems necessary, and to recover damages, attorneys’ fees and court costs. Store credits are subject to applicable government regulations and are void where prohibited by law.