HP Q1396A Original Genuine OEM Designjet Universal Bond Paper
Compatible Toner Cartridges
With all compatible toner cartridges you will receive Lifetime Warranty that the toner cartridge will remain defective free from material defects and in workmanship. Should you have a defective toner cartridge then you can request an exchange with our RMA request system.
For returns via our RMA system you will have to provide certain details such as your order number, picture of product and picture of product with serial number. Once you have submitted your exchange request, one of our team members will respond to you within 3 to 5 business days.
Compatible Ink Cartridges
There is no lifetime warranty on compatible ink cartridges.Should you have a problem with your product, please contact us within the first 4 weeks of purchase for a replacement.
All original supplies and products are subject to the manufacturer's warranty and will be handled through the specific manufacturer's system.
Demo, Pre-Owned, Refurbished or Repossessed Equipment
We test all of our machines and repair/replace any faulty part to ensure that it works. Most of the machines comes with service care program from 30 days to 3 years with in the GTA area. For outside GTA, provinces and USA, please contact our sales representative for special peace of mind service care program.
Return, Replacement, and Exchange
Please contact us before sending an item back to us, we provide technical support to resolve any questions regarding our products, installation or troubleshooting. Should a return/replacement or exchange be necessary; we shall provide instructions on how to obtain a RMA (Return Merchandise Authorization). If product is determined to be tampered with, misused or over 30% used no refund will be issued.
Your complete satisfaction is our primary concern, if you’re not completely satisfied with Absolute Toner brand laser cartridge purchase, please email us for an RMA number and return it within 14 days with your original receipt or call customer service at 905-326-2886. We will gladly replace or repair your cartridge(s) or refund your money less shipping and handling.
*Available only to Absolute Toner brand laser toner cartridges.
Please Note: All shipping charges are the responsibility of the purchaser, unless agreed upon otherwise.
When returning a product back to us using the RMA process from the U.S.A. or outside of Canada please make sure that you use our RMA system. Absolute Toner Corp. liability here under shall be limited to replacement or reimbursement as provided above. Please note that any cartridge determined by our quality assurance technician to be in working order, not our cartridge, cycle complete (empty), damaged in shipping, or damaged by user, will not be covered by this warranty. This warranty is exclusive, and in lieu of all other warranty of merchant ability and fitness for particular purpose. All goods are shipped/sold upon condition that Buyer/Dealer accepted these terms, if not, Buyer/Dealer must promptly return the goods and notify seller in writing.
IN NO EVENT SHALL ABSOLUTE TONER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.