Compatible Toner Cartridges
With all compatible toner cartridges you will receive Lifetime Warranty that
the toner cartridge will remain defective free from material defects and in workmanship. Should you have a defective toner cartridge then you
can request an exchange with our RMA request system.
For returns via
our RMA system you will have to provide certain details such as your
order number, picture of product and picture of product with serial
number. Once you have submitted your exchange request, one of our team
members will respond to you within 3 to 5 business days.
Compatible Ink Cartridges
There
is no lifetime warranty on compatible ink cartridges.Should you have a
problem with your product, please contact us within the first 4 weeks of
purchase for a replacement.
Original Products
All
original supplies and products are subject to the manufacturer's
warranty and will be handled through the specific manufacturer's system.
Demo, Pre-Owned, Refurbished or Repossessed Equipment
We
test all of our machines and repair/replace any faulty part to ensure
that it works. Most of the machines comes with service care program from
30 days to 3 years with in the GTA area. For outside GTA, provinces and
USA, please contact our sales representative for special peace of mind service care program.
Return, Replacement, and Exchange
Please contact us
before sending an item back to us, we provide technical support to
resolve any questions regarding our products, installation or
troubleshooting. Should a return/replacement or exchange be necessary;
we shall provide instructions on how to obtain a RMA (Return Merchandise
Authorization). If product is determined to be tampered with, misused
or over 30% used no refund will be issued.
Your complete satisfaction
is our primary concern, if you’re not completely satisfied with
Absolute Toner brand laser cartridge purchase, please email us for an
RMA number and return it within 14 days with your original receipt or
call customer service at 905-326-2886. We will gladly replace or repair
your cartridge(s) or refund your money less shipping and handling.
*Available only to Absolute Toner brand laser toner cartridges.
Please Note: All shipping charges are the responsibility of the purchaser, unless agreed upon otherwise.
When returning a product back to us using the RMA process from the
U.S.A. or outside of Canada please make sure that you use our RMA
system. Absolute Toner Corp. liability here under shall be limited to
replacement or reimbursement as provided above. Please note that any
cartridge determined by our quality assurance technician to be in
working order, not our cartridge, cycle complete (empty), damaged in
shipping, or damaged by user, will not be covered by this warranty. This
warranty is exclusive, and in lieu of all other warranty of merchant
ability and fitness for particular purpose. All goods are shipped/sold
upon condition that Buyer/Dealer accepted these terms, if not,
Buyer/Dealer must promptly return the goods and notify seller in
writing.
IN NO EVENT SHALL ABSOLUTE TONER BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST
PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
